6. Messaging
Your Virgin Mobile service allows you to send and receive text messages with other
mobile phones and email addresses. For pricing and additional information, please
contact Virgin Mobile.
Note: When sending messages, your phone may display Message sent. This is
an indication that the message has been sent by your phone to the message
center number programmed into your phone. This is not an indication that
the message has been received at the intended destination. For details about
your messaging service, check with Virgin Mobile.
■ Text messages
At the main screen, select
Menu
>
Messaging
>
Text messages
and select from
the following:
Create message
—Allows you to create and send messages.
Inbox
—Allows you to check for received messages.
Virgin Alerts
—Allows you to check received Virgin Alert messages.
Sent items
—Allows you to check for sent messages.
Archive
—Allows you to save received messages.
Templates
—Includes a selection of templates for creating messages.
My folders
—Allows you to create and name personal folders for storing messages.
Distribution lists
—Allows you to define a group of up to 10 recipients to which
messages can be addressed.
Delete messages
—Allows you to delete messages from a selected folder or all folders.
Message settings
—Includes options for changing settings for reading, writing and
sending messages.
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38
Write and send
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Create message
.
2. Select
Add number
to add the recipient’s phone number or
Add e-mail
to add
the e-mail address. To retrieve a number or e-mail address from your contacts
list while using these options, select
Search
and
OK
. Select
Add list
to add a
distribution list, if a distribution list is available. See "Create a distribution list,"
page 39.
3. Select
Options
and repeat step 2 to add more recipients, then select
OK
.
4. Select
Options
>
Enter text
.
You can use templates to compose your message. A template is a short,
prewritten message that you can insert into your text message to save time
when typing. To insert a template into your message, select
Options
>
Use
template
and select a template.
5. Compose a message using the keypad and select
Options
>
Send
.
Options when creating a message
When you send a text message, some or all of the following options are available,
depending on your text input mode:
Send
—Send the message to the selected recipients.
List recipients
—Display the list of recipients for your message.
Settings
—Allows you to set any of these three settings on and off:
Urgent
,
Delivery
note
,
Callback number
.
Save message
—Select a folder you created to save the message to a personal folder;
select
Sent items
to save the message in the sent items folder; select
Templates
to
save the message as one of your predefined templates; or select
Archive
to save the
message in your archive.
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39
Clear text
—Erase all text from the message editor.
Exit editor
—Enables you to save the message to your sent items folder or discard
the message as you leave the message editor.
Insert contact
—Insert a name from your contacts list into your message.
Insert number
—Insert a phone number or find a phone number in the contacts list.
Use template
—Insert a predefined template into your message.
Insert smiley
—Insert the smiley face of your choice into your message.
Insert word
or
Edit word
—Enter or edit the text of a new word that might not appear in
the predictive text dictionary. This displays only when
Predictive text
is set to On.
Insert symbol
—Insert a special character into your message. This displays only when
Predictive text
is set to On.
Predictive text
—Choose a predictive text language to turn predictive text on, or select
Prediction off
to turn it off.
Matches
—View matching words found in the dictionary for the word you want to
use. This displays only when
Predictive text
is set to On and when the same set of
key strokes can produce multiple words.
Create a distribution list
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Distribution
lists
>
Options
>
Add list
.
2. Enter a name for the list, and select
OK
.
3. To add contacts to this list, select
Options
>
Add contact
.
4. Add the contacts one by one to this list.
Send a message to a distribution list
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Create message
.
M e s s a g i n g
40
2. Select
Add list
, scroll to a distribution list, and select
OK
.
3. Select
Options
>
Enter text
.
4. Compose a message using the keypad, and select
Options
>
Send
.
5. Select
Options
>
Send
.
Your message is then sent to each of the recipients in the list.
You may incur separate charges for sending a single message to multiple recipients.
For pricing, check with Virgin Mobile.
Read a message
When you receive a message, a notification message displays and
is displayed.
When you have unopened messages in your inbox,
is shown in the upper left
corner of the main screen as a reminder.
1. Select
Show
to read the message, or
Exit
to decline notification.
2. Scroll up or down to view the whole message if necessary.
Options while reading a message
When you read a text message, the following options are available:
Delete
—Discard the message.
Reply
—Reply to the message. Create the message, and select
Options
>
Send
.
The sender’s phone number or e-mail is used as the default
Use number
—Select
Save
,
Add to contact
,
Send message
, or
Call
.
Save
—Save the message to a folder.
Save address
—Saves an e-mail address to a contact. This option appears if the
message contains an e-mail address.
Forward
—Forward the message to another phone number.
Rename
—Edit the title of the message.
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41
Reply to a message
When you receive a message, a notification message and
is displayed.
1. Select
Show
>
Options
>
Reply
.
2. Select a
Start reply with
option and compose your reply using the keypad.
These options include:
Empty screen
—Compose reply starting with an empty screen.
Original text
—Compose reply starting with the text that is in the message
you received.
Template
—Compose your reply starting with a template from the template list.
Precomposed short replys:
Yes
,
No
,
OK
,
Thank you
,
Congrats
,
Happy birthday
,
I love you too
,
Hugs and kisses
,
Sorry
, and
Sorry, I'm late
.
3. Select
Options
>
Send
.
To reply to a previously received message:
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Inbox
and
select a message.
2. Select
Options
>
Reply
to respond.
Change message sending options
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Message
settings
>
Sending options
.
2. Select the setting you wish to change:
Priority
—Select the priority of the note as
Normal
or
Urgent
.
Delivery note
—A note is sent to you confirming delivery of the message.
Select
On
or
Off
.
Send callback number
—A callback number is sent to the recipient. Select
Off
or
default phone number.
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42
Change other message settings
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Message
settings
>
Other settings
.
2. Select the setting you wish to change:
Message font size
—Select
Small font
or
Large font
to change the font size.
Message overwriting
—Select the folders in which new messages overwrite old
messages:
Sent items only
,
Inbox only
, or
S. items & Inbox
. Select
Off
to save all
messages without overwriting them.
Save to Sent items as sending
—Select how you want to save messages to the
sent items folder:
Always save
,
Always prompt
, or
Off
.
When the message memory is full, your phone cannot send or receive any
new messages. However, you can use
Message overwriting
to overwrite old
messages in the
Inbox
and
Sent items
folders with any new messages.
■ Message folders
Save messages to folders
You can save drafts of messages, or save received messages to a folder that you
have created, or to any existing folder.
To save a draft of a message you are creating, or to save a received message to a
folder, select
Options
>
Save message
and a folder you have created,
Sent items
,
Templates
, or
Archive
.
View saved messages
1. At the main screen, select
Menu
>
Messaging
>
Text messages
.
2. Select the folder containing the message you wish to view.
3. When the folder opens, select the message you wish to view.
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43
Inbox folder
Unopened messages are automatically stored in the inbox. Select
Menu
>
Messaging
>
Text messages
>
Inbox
and the message you want to read. You can select
Back
to
return to the inbox, or select
Options
to respond to the message. See "Options while
reading a message," page 40.
Sent items folder
Messages that you have sent and messages that you have created but have not sent
are stored in the sent items folder by default.
When sending messages, set
Save to Sent items as sending
to
Always save
or
Always
prompt
to ensure that your messages are saved. If
Save to Sent items as sending
is set
to
Off
, sent messages are not stored in the sent items folder. To change the settings,
select
Menu
>
Messaging
>
Text messages
>
Message settings
>
Other settings
>
Save to Sent items as sending
.
Archive folder
Store messages that have been read in the
Archive
folder.
Templates folder
Prewritten templates are stored in the
Templates
folder. Preloaded templates can
be edited and customized.
My folders
To keep your messages organized, create custom folders and save some of your
messages there.
Add a folder
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
My folders
>
Options
>
Add folder
.
2. Enter a name for the new folder, and select
OK
.
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44
Rename a folder
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
My folders
.
Any folders that you have created appear in the display.
2. Scroll to the folder you wish to rename, and select
Options
>
Rename folder
.
3. Select and hold
Clear
to delete the existing entry.
4. Enter the new name for the folder, and select
OK
to confirm or
Back
to exit.
Delete a folder
Only folders created in
My folders
can be deleted. The
Inbox
,
Sent items
,
Archive
,
and
Templates
folders are protected. When you delete a folder, all messages in the
folder are also deleted.
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
My folders
.
2. Scroll to the folder you wish to remove, and select
Options
>
Delete folder
.
3. Select
OK
to delete or
Back
to exit.
■ Delete messages
If your message memory is full and you have more messages waiting at the
network,
blinks on the main screen. You can do the following:
•
Read some of the unread messages, and delete them.
•
Delete messages from some of your folders.
A single message
To delete a single message, you need to open it first.
1. At the main screen, select
Menu
>
Messaging
>
Text messages
.
2. Select the folder containing the message you wish to delete.
3. Select the message you wish to delete.
4. Select
Options
>
Delete
>
OK
to delete the message or
Back
to exit.
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45
All messages in a folder
1. At the main screen, select
Menu
>
Messaging
>
Text messages
>
Delete messages
.
2. Select the folder containing the messages you wish to delete.
All
—Deletes all messages in all of the folders.
All read
—Deletes any messages that have been read in all of the folders.
All unread
—Deletes any messages that have not been read in all of the folders.
Inbox
—Deletes all messages from the
Inbox
folder.
Sent items
—Deletes all messages from the
Sent items
folder.
Archive
—Deletes all messages from the
Archive
folder.
User defined folders—All user defined folders that the user has added under
My folders
are displayed at the end of the predefined folders.
3. Select
OK
to empty the folder.
■ Virgin Alerts
From time to time, Virgin Mobile may send you Virgin Alerts. These messages
contain important information about your Virgin Mobile service or account.
Receiving Virgin Alerts
When you receive a Virgin Alert, your phone will light and play a tone. Then, select
one of the following:
Call
—Responds using a voice call back number.
Top-Up
—Alerts you that it's time to Top-Up in order to keep using your Virgin
Mobile service.
Press
Exit
to leave the alert screen.
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46
To view a received alert, select
Menu
>
Messaging
>
Text messages
>
Virgin Alerts
,
and the alert you want to view. The most recent alerts are listed first.
To increase your account balance from a Balance Virgin Alert, select
Menu
>
Messaging
>
Text messages
>
Virgin Alerts
. Select a balance alert and then
select
Top-Up
.
Your phone will store the last 25 alerts received.
■ Voice messages
When you receive a voice message, your phone displays a notification and may
beep or vibrate. If you receive more than one message, your phone shows the
number of messages received.
Call and set up your voicemail
1. Press and hold 1.
2. When you connect to voicemail and the prerecorded greeting begins, follow the
automated instructions to set up your voicemail.
Note: You may incur airtime charges for calls into your voicemail. Check
with Virgin Mobile for pricing.
Listen to your voice messages
Use one of the following ways to listen to voice messages:
•
Press and hold 1.
•
Select
Listen
if there is a notification message in the display.
•
At the main screen, select
Menu
>
Messaging
>
Voice messages
>
Listen to
voice messages
.
When you connect and the prerecorded greeting begins, follow the automated
instructions to listen to your voice messages.
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47
Automate voicemail
To automatically access your voicemail messages, you can insert special characters
called dialing codes into phone numbers and save the number to a speed dial location.
Dialing codes instruct the receiving system to pause, wait, bypass, or accept the
numbers that follow them in the dialing string.
Voicemail services vary by service provider. The following instructions are examples
of common operations. Please check with Virgin Mobile for specific instructions for
using your voicemail service.
Voicemail box number and process
1. Write down your voicemail box number.
2. Call and check your voicemail as you normally would.
3. Write down your step-by-step interaction with the recorded prompts. Remember
that each voicemail service varies. Your steps may resemble the following:
Dial 2145551212, pause 5 seconds, press 1, pause 2 seconds, press 1234 and *.
Be precise; you need this information to set up your voicemail with dialing codes.
Dialing codes
Press * repeatedly to cycle through dialing codes. When the desired code appears in
the display, pause briefly and the code is inserted into the dialing string.
The following dialing codes are available:
Dialing code Indicates...
*
Bypasses a set of instructions.
+
Causes the International access code to be replaced by +.
p
Pauses for 2.5 seconds before sending any numbers that follow.
w
Waits for you to press Call before sending the numbers or codes
that follow.
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Speed dial voicemail with dialing codes
1. At the main screen, select
Contacts
>
Speed dials
.
2. Scroll to an empty speed dial slot, and select
Assign
.
3. Enter your voicemail box number, including the area code.
4. Refer to "Dialing codes" and enter codes as necessary using the information
that you saved from "Voicemail box number and process," page 47.
For example, if you pause for 5 seconds after connecting to voicemail, enter the
dialing code p twice after the voicemail box number (for example, 2145551212pp).
5. Enter any remaining numbers, dialing codes, or other information that allows
you to listen to your messages and select
OK
.
6. Enter a name for the number (such as voicemail), and select
OK
.
To dial and listen to your voicemail, press and hold the assigned speed dial key at
the main screen.
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49